Just purchased broadband but cant see products in account

[Andreea77889]

New to sky. Just purchased a broadband package. The email said access documents here and create sky id. I Download the app and made an account but it says no products available page restricted. How do i link products so I can see my documentation? 

[NickNewark]

@Andreea77889 @When you open the App, do you have option at the top left to get the drop down menu to access orders? 

[Andreea77889]

On the app there is no access orders tab just details, messages and contracts but when i click on documents or contracts it gives me the restricted page saying i dont have sky products. 

[NickNewark]

@Andreea77889 I would perhaps give it another day, you've had an email Confirming the order, it could just be a case of Sky updating at their end. Does it show you have an account number? 

[Andreea77889]

I have managed to find a link to link the guest id to the household id and it asked for a postcode and now its all gone through! Thanks for your time i have solved it! 

[NickNewark]

@Andreea77889 No problem, glad you sorted it. 😊