Its not you, its us

[leighjo2804]

I am trying to upgrade a device and I keep getting this message everytime I click on the basket after I have added it -

Technical error

It’s not you, it’s us. Try refreshing the page. Or use the link below to start again.

I have tried other devices , clearing cache etc but all say the same?

[caesarome]

@leighjo2804 

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If it is then all you can do is to speak to Sky to ask them to put through the upgrade order for you,

[leighjo2804]

Hi yeah my account ID is all ok and I can access everything else like broadband, bills, tv packages etc. I just cant access the basket, which is odd.