It's a mess

[Problems3]

I was without a working phone line since around 14 October 2025. Despite following all the tips and eventually speaking to someone on 30 October 2025 it wasn't resolved. I was just told it was a main line issue but no help or compensation was offered. I mentioned an offer of full fibre on 17 October as a vip customer but gentleman had no record. 

I decided reluctantly to move to bt/ee and a date was agreed as 21 November.

I received my final bill but still being changed for a working phone line I didn't have and have a credit which they say is being set off against future bills which there won't be. 

Any help is appreciated. 

[caesarome]

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@Problems3 wrote:

I received my final bill but still being changed for a working phone line I didn't have and have a credit which they say is being set off against future bills which there won't be. 

Any help is appreciated. 

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@Problems3 

Are you still being charged for the phone line, if not you will need to call Sky to get the credit refunded.

[Problems3]

I was still being charged upto the  21 November 2025. Getting through to sky is virtually impossible although no phone line as detailed above.