Issue with a returned item

[Sarah565]

[Removed] I brought 4 items only 3 came so I called and tried to cancel the last item they said I couldn't even though they didn't have it in stock and I had to wait weeks. After a couple weeks it got delivered I sent it back straight away the tracking shows I've sent it back and that it was received the day after it's now been 2 months and they are still trying to bill me for it I've keen calling texting and email and not one answer. 

Moderator notes: Removed allegations and changed title.

[caesarome]

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@Sarah565 wrote:

After a couple weeks it got delivered I sent it back straight away

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@Sarah565 

Sending it back doesn't cancel it so after you received it did you then cancel it by speaking to Sky ?

[Sarah565]

Yes I did they said it was in some phase and I will be refunded and it's been a month 

[Sarah565]

I've been calling and trying to speak to agent for an update and I've had no luck