04 Jul 2024 08:43 PM
I have renewed my account with yourselves, which meant cancelling the old one and starting a new one, now I being asked to return my Sky equipment, I have rang twice and been told not too, but today I have been sent return package saying I will be charged if I don't return, to say I'm getting very frustrated is a understatement!!! PLEASE can someone confirm for me that the equipment doesn't need returning
04 Jul 2024 09:10 PM
Posted by a Superuser, not a Sky employee. Find out more@Pete888 it won't need returning but sky needs to update their systems to remove the non return fee notice so
To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts
So look out for a chat bubble across the bottom of the screen when logged onto the forum
This link explains how this works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Be reassured the email & message is from Sky and your details are safe and secure.
Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again
NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion
NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome
05 Jul 2024 08:39 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Pete888.
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