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Discussion topic: Account

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This message was authored by Pete888 This message was authored by: Pete888

Account

I have renewed my account with yourselves, which meant cancelling the old one and starting a new one, now I being asked to return my Sky equipment, I have rang twice and been told not too, but today I have been sent return package saying I will be charged if I don't return, to say I'm getting very frustrated is a understatement!!! PLEASE can someone confirm for me that the equipment doesn't need returning 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Account

Posted by a Superuser, not a Sky employee. Find out more

@Pete888  it won't need returning but sky needs to update their systems to remove the non return fee notice so

 

To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by Addie15 This message was authored by: Addie15

Re: Account

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Pete888.

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