@OlgaHaideichuk wrote:
I have already paid £60 for two months of my internet service, but I have noticed that a Direct Debit payment is still being taken
@OlgaHaideichuk
Are you making unnecessary manual payments?
If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.
If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call or perhaps use social media (the links are at the bottom of this page).
@OlgaHaideichuk wrote:
Also, I’ve noticed that the price for November has changed — could you please explain why the amount has increased?
Your discounts may be ending. If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term deal.
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NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
