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With any calls from 'Sky' (especially unexpected calls) I would expect a genuine agent to ask for your previously agreed telephone password to confirm you're the account holder. You could initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call. If in any doubt hang up and contact Sky by approved methods.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
