Is Sky UHD included in new contract?

[hapazard2]

HI

We’re having Sky Q (2Tb/HDR) installed on Monday 27 Feb. When renegotiating with cancellations team, I stressed I wanted UHD added to TV package. (New TV, HDR box..) The advisor confirmed this would be included in the new deal. However, when I look at future bills in My Sky app, there is no discrete entry for Sky UHD. 

Is it worth clarifying with Sky?

Thanks 

(Apologies if this should have been posted in Account and Billing sub forum)

[nigea99]

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@hapazard2 wrote:

HI

We’re having Sky Q (2Tb/HDR) installed on Monday 27 Feb. When renegotiating with cancellations team, I stressed I wanted UHD added to TV package. (New TV, HDR box..) The advisor confirmed this would be included in the new deal. However, when I look at future bills in My Sky app, there is no discrete entry for Sky UHD. 

Is it worth clarifying with Sky?

Thanks 

(Apologies if this should have been posted in Account and Billing sub forum)

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Yes AFIAK the UHD is still a separate  add on which should show separately (even it is at no cost) so I would get them to confirm if it is not showing - I assume your base package is not still Entertainment though.

[bob1234]

@hapazard2It is very confusing however I believe UHD is now included BUT not HD. The easiest way is to see  if you have got it by downloading something in box sets in the UHD version and see if you can watch it, remember you will only be able to watch UHD on your main box and not any mini box.

[nigea99]

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@bob1234 wrote:

@hapazard2It is very confusing however I believe UHD is now included BUT not HD. The easiest way is to see  if you have got it by downloading something in box sets in the UHD version and see if you can watch it, remember you will only be able to watch UHD on your main box and not any mini box.

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That would not make any sense & I don't think it is the case but in the wonderful world of deals who knows

[hapazard2]

Hi

Thanks for helpful responses. The plot thickens.. If I look at tv products in MySky app, there are 7 items, including UHD. That said, that was showing while we just had Sky +.  Package includes: Sky Sports HD, Sky Sports Complete Pack, Sky Cinema, Sky Signature, Sky HD, BT Sport and Ultra HD.  There is also wording (confirming new contract) next to Sky Sports Complete Pack, Sky Signature and BT Sport. 

I'll try and download some UHD content and see how it goes) 

Many thanks