Invoice Admin Charge

[synru]

Dear Sky,

Starting from this month I got an extra charge for Invoice Admin of 50p. I never opt for paper bill. What's that for and how to let Sky to remove it?

Regards,

Synru

[caesarome]

@synru 

This is a community where Sky customers help each other so you are ot talking to Sky.

You can change your paper billing settings via your online account here:

https://www.sky.com/manage/bill/

[synru]

Hello @caesarome ,

Thanks for your reply. However, my setting has been already in paperless since day 1 . Is there any other possibility?

Regards,

Synru

[caesarome]

@synru 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @synru.

[ciarano]

Hi there,

Just got my most recent bill and started getting an  Invoice Admin Charge,I have been paperles from day one and with sky years ,Can this be amended and also it has been applied to future bills ???

Thanks 

[caesarome]

@ciarano 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @ciarano  an invite to chat.

[ciarano]

Hi there 

Ii filled in the bubble as requested any update ?

Thanks

[Tom-W19]

Thanks for escalating. We have sent another invite to @ciarano. The previous chat was closed due to no response within 48 hours.

[ciarano]

Good morning ,

I have sent multiple replies and your not open at the weekends ??Can this be amended  Invoice Admin Charge ASAP ,Absolute nonsense ,I dont have time to be chasing things up and SKY is consistently adding charges ,We are a long term customer and seriously looking at leaving SKY absolute woeful service these days between outages and  not being able to get through to customer service 

[Daniel0210]

@ciarano 

Another chat invite has been sent as you didn't respond in the 48 hour time frame. The Messaging Team work over the weekends but Customer Services in the ROI don't. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly. 

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[ciarano]

dy wants to take ownership and now pass the buck from UK to IRL unbelieveable 

[Daniel0210]

@ciarano 

So if you're in the ROI the issue will be passed to a team at Sky Ireland which will probably take longer. The alternative is you call Sky Ireland.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

[ciarano]

outcome

after 1 hour on the phone sky are haggling with me (14 Years a customer )over 75c V €150 i pay a month ,

Apparantly the fee was never applied even though we are paperless and because of a system error that generates a paperless invoice 

unbelievable