Internet cut off after missing payment

[Nikolaj.]

I had a problem, I could not pay for just 1 month, my Internet was turned off 

I tried to call the agent al day to solve this problem, but sky is closed for communication with customers, the system automatically shows the number of the incoming call, determines the account and turns on the answering machine (bot) which stupidly says only one thing - pay or call later, which again includes the same answer

I see how sky avoids communicating with people, which means I also don’t want to pay anything more !! I want to end the contract and never again contact such companies that do not want to help people how do I do this?? (removed) I'm sure that not one of this opinion, and not one who saw it. I don't want to pay anymore people who (removed) on their clients 

This is how you deal with VIP clients.

Moderator comments: ameded title & post to be easier to read and removed inappropriate comments

[caesarome]

If your services are suspended then only paying what you owe and setting up a payment method on your account will see them restored, you can do boh via your online account:

https://www.sky.com/manage/bill/

[PandJ2020]

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@Nikolaj. wrote:

I want to end the contract

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You cannot give notice to cancel if you are subject to a minimum term or have an outstanding balance.

However, you may have an option once notified about the price increases from April to exit without penalty.

Your VIP status is not relevant.

[Nikolaj.]

I got through, they told me that I have 2 accounts, maybe because of this I had a problem. 1 account deleted. The one I've been using for 4 years. how did it happen that they made me 2 accounts when I already  

[Mark39 · Accepted solution]

Habe you been away from Sky at some point? If you return after 12 months away, Sky open a new account for you.

[Nikolaj.]

no, I am at home. I figured it out already. Somehow I got a second account in Sky. And he gave me problemsno, I am at home. I figured it out already. Somehow I got a second account in Sky. And he gave me problems