Moved house and had today as our tv set up booked in for a month. 1.5 hrs left of slot and get a text to say they've had to cancel. Offered me tomorrow but not doable due to moving house and annual leave. Next appointment is 17th, meaning 1.5 weeks without my TV. Can my bill be reduced due to not physically being able to use it due to an engineer not being able to come out/cancellation? I am not happy about the long wait time considering I had this booked in and took annual leave.
