Increase in bill

[Sjones1974]

I have been a customer of yours for over 13 years and would like to see if you can apply a loyalty discount onto our overpackage per .month as I would like to think i could stay with sky and carrying on being a loyal customer. Looks like you have tried to take this month's payment also and was short by approx 70p due to in tease in bill I would like to know what happens next also plz as there is enough to take now . Thanks Mrs s Jones

[Daniel0210]

@Sjones1974 
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

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@Sjones1974 wrote:
I have been a customer of yours for over 13 years and would like to see if you can apply a loyalty discount onto our overpackage per .month as I would like to think i could stay with sky and carrying on being a loyal customer.

We can’t see your bills but the usual reason for a bill increase, other than the usual annual price increase in April, is that your discounts have ended.

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Looks like you have tried to take this month's payment also and was short by approx 70p due to in tease in bill I would like to know what happens next also plz as there is enough to take now . 

This billing process applies to all customers …

🟡 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟡 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

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[DaveDrizen]

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@Sjones1974 wrote:
I have been a customer of yours for over 13 years and would like to see if you can apply a loyalty discount onto our overpackage per .month as I would like to think i could stay with sky and carrying on being a loyal customer. Looks like you have tried to take this month's payment also and was short by approx 70p due to in tease in bill I would like to know what happens next also plz as there is enough to take now . Thanks Mrs s Jones

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If you pay by direct debit and it  failed due to lack of  funds Sky will try again in 10 days time, at this point all you need to do is there sufficient  funds there to cover it. You do not need to make any manual payment at this stage, as if you do it will probably not go against the outstanding bill but put as credit to your next bill.