Incorrect Charge for equipment

[KatharineL]

I returned the Sky router back in October and have proof of despatch and confirmation you have received it.  Why am  beign harrassed for £50.  I have emailed 3 times and phoned once.  Your operator said it would be cancelled however it it still showing up in my account.... why!?

[caesarome]

@KatharineL 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to KatharineL.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. We replied to you on Friday but unfortunately there was no further response on the chat in 48 hours. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks