Impossible to speak to someone I can understand

[Allipops26]

I have been trying to contact Sky customer services today to change my package and reduce my costs.

I tried the online chat at approximately 10am this morning and 2 telephone calls this evening.

I am VERY unhappy with the outcome as both operators had a very strong accent which I could not understand. I did explain this to both of them but this did not help.

Please can someone from SKY to contact me to discuss the contract I have supposedly signed up to, today. The person MUST have a good command of the English language and not have a strong foreign accent. My hearing is not good and I find it very difficult to understand the people on your helpline.

[GD1]

@Allipops26  Calls are routed to any available adviser, you don't get to pick & choose.  No one on from Sky can or will call you as no one the forum knows who you are or your contact info.

You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Update Based on the info provided have you considered registering with the accessibility team who have a number of contact options.  https://www.skyaccessibility.sky/

[Mark39]

Sky won't call you in response to your post. 

You could try the messag9ng option viamthe 'still need help' button here, as an alternative to calling.

https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

[caesarome]

Nobody will contact you due to you posting on here and neither so you have two options, keep phoning until you do get to talk to someone who you understand or you could try the chat here via the Contact Us button under Downgrade here:

https://www.sky.com/help/articles/change-your-package-2

[PandJ2020]

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@Allipops26 wrote:

My hearing is not good and I find it very difficult to understand the people on your helpline.

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Consider registering here: https://www.skyaccessibility.sky/