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Discussion topic: Impossible to speak to a real person. It is incredibly frustrating dealing with Sky.

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Message posted on ‎20 Jun 2024 11:58 AM

Impossible to speak to a real person. It is incredibly frustrating dealing with Sky.

I have tried multiple avenues to speak with a person. The virtual agent does not give an option to speak with anybody. It is an incredibly frustrating experience. 

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This message was authored by: GD1

Message posted on ‎20 Jun 2024 12:07 PM

Re: Impossible to speak to a real person. It is incredibly frustrating dealing with Sky.

Posted by a Superuser, not a Sky employee. Find out more

@Andrew0909  If you explain your issue the forum may be able to assist.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎20 Jun 2024 12:11 PM

Re: Impossible to speak to a real person. It is incredibly frustrating dealing with Sky.

Posted by a Superuser, not a Sky employee. Find out more

What have you tried doing when the bot asks you to go online or receive a text, you could try saying nothing or perhaps say just No, have you tried either of these ?

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This message was authored by: Andrew0909

Message posted on ‎20 Jun 2024 12:18 PM

Re: Impossible to speak to a real person. It is incredibly frustrating dealing with Sky.

thanks for the advice. I let the bot go on for about 3 mins without saying anything; it just kept repeating the request for my phone number. When I give my phone number, it just sends an SMS and ends the call... Managed to get in contact with someone on Whatsapp of all things. 

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