Discussion topic: Impossible to speak to a real person. It is incredibly frustrating dealing with Sky.

This message was authored by: Andrew0909 · ‎20 Jun 2024

I have tried multiple avenues to speak with a person. The virtual agent does not give an option to speak with anybody. It is an incredibly frustrating experience.

This message was authored by: GD1 · ‎20 Jun 2024

@Andrew0909 If you explain your issue the forum may be able to assist.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: caesarome · ‎20 Jun 2024

What have you tried doing when the bot asks you to go online or receive a text, you could try saying nothing or perhaps say just No, have you tried either of these ?

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This message was authored by: Andrew0909 · ‎20 Jun 2024

thanks for the advice. I let the bot go on for about 3 mins without saying anything; it just kept repeating the request for my phone number. When I give my phone number, it just sends an SMS and ends the call... Managed to get in contact with someone on Whatsapp of all things.

Discussion topic: Impossible to speak to a real person. It is incredibly frustrating dealing with Sky.

Impossible to speak to a real person. It is incredibly frustrating dealing with Sky.

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Re: Impossible to speak to a real person. It is incredibly frustrating dealing with Sky.

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