@Philjones2
Only by phoning can you do this as we are customers here who help each other so is your issue anything we can help you with, if not this is the number to use:
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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