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Discussion topic: I want to pay less on my broadband your charging me too much

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This message was authored by Pamela+Catterall This message was authored by: Pamela+Catterall

I want to pay less on my broadband your charging me too much

Your charging me too much for my broadband lm paying £44 your advertising on television £27

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Pamela+Catterall
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This message was authored by Pamela+Catterall This message was authored by: Pamela+Catterall

Re: I want to pay less on my broadband your charging me too much

Getting frustrated with you you can't answer a simple question 

This message was authored by GD1 This message was authored by: GD1

Re: I want to pay less on my broadband your charging me too much

Posted by a Superuser, not a Sky employee. Find out more

@Pamela+Catterall  You are not contacting Sky Customer services, this is a customer helps customer community, I'm not sure what your referring to not being answered, however you only gave it 3 minutes before posting again!

 

To clarify we are customers here answering posts.

 

What they are advertising is New Customer deals, you're not a new customer, however if your discounts have ended it is up to you to contact Sky to negotiate a new deal and minimum term.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I want to pay less on my broadband your charging me too much

Posted by a Superuser, not a Sky employee. Find out more

@Pamela+Catterall wrote:

Getting frustrated with you you can't answer a simple question 


You aren't contacting Sky by posting here...

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I want to pay less on my broadband your charging me too much

Posted by a Superuser, not a Sky employee. Find out more

@Pamela+Catterall 
Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. If your discounts have ended the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: I want to pay less on my broadband your charging me too much

Posted by a Superuser, not a Sky employee. Find out more

@Pamela+Catterall wrote:

lm paying £44 your advertising on television £27


That £27 price is for potential new customers of which you are not.

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