I want to change from Sky Stream to Sky Q

[Rachel93]

Hi,

I want to change back to Sky Q. We have Sky Stream and it's not working for us. We had Sky Q previously and already have a dish.

I'm hoping someone can help. I've tried ringing Sky Customer Service and Sky upgrade department but they haven't been able to help.

Thanks

[Mark39]

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@Rachel93 wrote:

I'm hoping someone can help. I've tried ringing Sky Customer Service and Sky upgrade department but they haven't been able to help.

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What did they say? 

[Rachel93]

Customer Service told me to ring Sky Upgrade Department, and Sky Upgrade Department told me to ring Customer Service.

[Mark39]

I would suggest giving them another call. Hopefully you'll be answered by an adviser who knows what to do. We customers here can't help with this, I'm afraid.

[Rachel93]

Do you have a customer service number I can check with the one I phoned please

[Daniel0210]

@Rachel93 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.