I've returned Sky Box - still asking for it

[Laurence571]

I returned my Sky box on 11th March, have proof of posting from royal mail and have used tracking to see it had been delivered. Even had email from Sky saying bits on its way and the courier has it.

Despite all this I am receiving weekly emails saying I will be charged £117 for non-return. I do not know what else to do? 

Help

[MightyQuinn]

Hi @Laurence571 

Your post has been escalated to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.