I've been double charged for sky tv this month

[Matheeee]

Hi. 

So I had a look at my bill yesterday for sky tv. I saw that it was overdue so I paid it immediately. 

Anyway. Yesterday evening. My card got charged the same amount and I checked again. It's now in credit to the bill amount. 

Is there a way I can get a credit refund? 

All the best. 

[Daniel0210]

@Matheeee 
If you have a continuous payment method set up (which you should have), you never need to make an unnecessary manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off. We expected it would be available again last week but in the meantime you can perhaps contact Sky by other means; through social media, Sky Assistant or by phoning in.

Alternatively post back on this thread next week and we may be able to help you further.

[PandJ2020]

Yes, I find the status over 'overdue' disconcerting.

Although it implies a payment would be required it rarely does...  (It appears to be a dubious state whilst automated payments are being processed)