I’ve already returned sky equipment

[Carwyn+Glyn+Evans]

I've already sent my Sky Broadband equipment back to Sky, and I've got the Royal Mail tracking to prove it but I'm still getting texts stating that I'll be charged if I don't send the equipment back.

Help!

[GD1]

@Carwyn+Glyn+Evans  How long ago did you return the hub?

[Carwyn+Glyn+Evans]

Mid October

[GD1]

@Carwyn+Glyn+Evans   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Carwyn+Glyn+Evans.

[CG12345]

I started to speak to someone but the bubble has now gone?

[Addie15]

Hi there! If you have multiple accounts, please be sure to sign in with the one that we sent the invite to.

[caesarome]

You need to be signed in with your @Carwyn+Glyn+Evans username.