I’ve already returned my sky equipment and they have sent another return box?

[Kerrie121]

Hi

In September last year I cancelled my broadband and TV. I sent the Sky equipment all back both broadband and TV. I have now recently discovered that Sky hadn't cancelled my television package and I was still paying for it. I have spoke to them and they have agreed it was a mistake on their parts and I'm having a refund issued. I also told them I sent the box back when I sent the broadband back but now they have sent me another return box but I have nothing to return as I've already returned it. How can I speak to them? So I don't get charged? The virtual assistant was useless and I don't have time to keep making phone calls

[Mark39]

@Kerrie121 I suspect the packaging is sent automatically when you cancel. Do you have proof of postage for the return of the Sky TV set top box?

[Kerrie121]

I have the email to say they recieved the equipment

[MightyQuinn]

Hi @Kerrie121 

Hi there, I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Kerrie121.