I should have received a refund.

[Tyla11]

Hi, 

when I left Sky, I was over charged. When I phoned up about this I was reassured I was due a refund. I was supposed to receive this last month and haven't. Could I please ask this to be sorted asap. 

thank you 

[Mark39]

@Tyla11 if your Sky account is in credit, give Sky a call and they'll be able to manually refund it within 5 days.

[Tyla11]

How do I see if my account is in credit? Thank you 

[caesarome]

@Tyla11 

You need to login to your last or what will have been your next bill:

https://www.sky.com/bill/tv-broadband-talk

[Mark39]

Go to your latest bill here and the balance at the bottom should be a credit (minus figure): https://www.sky.com/bill