I paid the same bill twice

[Mahhou]

I paid the same bill twice

[Daniel0210]

@Mahhou 

Do you mean you made a manual payment when you have a continuous payment method set up?

If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

If your extra payment is already showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that.

[Mahhou]

if i did the manual payment i did it

 

[caesarome]

Would you like the credit refunded back to you or are you happy to leave it on your account as it can be used to pay next months bill meaning Sky will not take anything from your payment method.

[Mahhou]

good morning, last month I paid my bill twice and I spoke to you and you, you said that this month I won't pay, but I paid this month too, I'm taking back the amount I paid then

[nolte]

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@Mahhou wrote:

good morning, last month I paid my bill twice and I spoke to you and you, you said that this month I won't pay, but I paid this month too, I'm taking back the amount I paid then

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How are the payments being made?

[Daniel0210]

@Mahhou 

So, to clarify, are you saying you've made another manual payment? Is any overpayment showing on your account as a credit? 

[Mahhou]

this happened last month I made a manual payment and then a direct debt payment and I spoke to an operator and he told me that this month I saw that I paid twice and not a little nothing but this month too I paid a debt you I said

[Daniel0210]

@Mahhou 

Your other two threads have been removed. Multiple threads on the same issue aren't required. 

[Daniel0210]

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@Daniel0210 wrote:

@Mahhou 

Is any overpayment showing on your account as a credit? 

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[Mahhou]

what should I do now do you want to return the payment or what

[Daniel0210]

@Mahhou 

Please answer the question I've asked twice. Remember, in case you’re not aware, this is a forum where customers help other customers with Sky related issues. You aren’t talking to Sky Customer Services here.

[Mahhou]

you see other payments/but I didn't understand what I had to do to speak to a Sky operator

[Daniel0210]

@Mahhou 

If you aren't going to answer the question we're asking it's preventing us from helping you. 

[Mahhou]

but you can ask one more question that I didn't understand