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Discussion topic: I need to return sky hub but I’ve only been sent packaging for sky q box.

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This message was authored by: Al+Sullivan

I need to return sky hub but I’ve only been sent packaging for sky q box.

I've terminated my broadband, talk and sky q contract, I've returned the sky q box but so far no packaging has been sent for the hub. 

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This message was authored by: Daniel0210

Re: I need to return sky hub but I’ve only been sent packaging for sky q box.

Posted by a Superuser, not a Sky employee. Find out more

@Al+Sullivan 

The Broadband packaging should arrive first as the notice period is only 14 days whereas Sky Q is 31.


You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


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NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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MERRY CHRISTMAS and a HAPPY NEW YEAR
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