I need to downgrade to reduce my bill

[Sooz212]

My contract runs till July 2026 but due to a bereavement l only need my main sky box, and not multiscreen. Can l change my package now?

[Daniel0210 · Accepted solution]

@Sooz212 
To remove part of your TV package you need to give Sky 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

[Sooz212]

Ideally, I'd like to talk through the options but l couldnt get through to a person on the phone. I will try the website to try and work out if the cost of early cancellation justifies the savings. 

[Daniel0210]

@Sooz212 
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Sooz212]

Oh and, thank you! 

[Sooz212]

I might try the saying nothing to the phone thing! Thank you 😁