I need to change my email address to access info for sky puck but it wont let me

[vickylew]

I have sky glass (yesterday) and was advised that to access the puck and other information I need to change my email address as the original email on my account is no longer available.

I  followed the instructions to do it on Sky.com but it won't let me change it. It says to try later, but I have and it still won't work.

[caesarome]

Are you trying to change it to a Sky.com email address or something else ?

[vickylew]

It is to an icloud email addres.

[caesarome]

@vickylew 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to vickylew.