I need to be refunded for over charge on my account

[Sam271]

I have been charged for a KIds TV package which I did not sign up for and have never used. 

I need to be refunded. I have now spoken to 4 members of your team, all of which have been completely incompetent at dealing with this. The last member was rude and very unhelpful.

Please can you compensate me for the £7 a month which you have been charging me without my permission and cancel my account with immediate effect.

[Daniel0210]

@Sam271 
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

We can't say why Sky won't refund you but as 4 agents have said the same it's likely you did agree to it at some point. 

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

[GD1]

@Sam271  You're not talking to Sky customer services via the community.,  If you have the Kids pack it will have been added only as part of your deal, maybe it was free for a period? if you don't cancel it it will remain on your subscription, Sky won't refund you simply because you didn't use it.

When you signed up to Sky you would also have received an emil detailing all TV packs that were added, it is up to you to check this.

[Mark39]

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@Sam271 wrote:

I have been charged for a KIds TV package which I did not sign up for and have never used. 

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Sky send confirmation by email or letter of the services you sign up to.

[PandJ2020]

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@Sam271 wrote:

....and cancel my account with immediate effect.

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You can't.

At best you can give 31 days notice (assuming you are not subject to a minimum term)