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Discussion topic: I have paid my bill

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Avatar for Deedee6
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This message was authored by: Deedee6

Message posted on ‎24 Oct 2024 02:24 PM

I have paid my bill

I have paid for my contract for bill ,why am I being charged again ?  

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎24 Oct 2024 02:27 PM

Re: I have paid my bill

Posted by a Superuser, not a Sky employee. Find out more

Probably because you've made a manual payment with an automated once scheduled?

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎24 Oct 2024 02:30 PM

Re: I have paid my bill

Posted by a Superuser, not a Sky employee. Find out more

@Deedee6  You'll have a recurring payment already setup either direct debit or card, you wuld have provided these details when you setup Sky, you don't need to be making manual payments as it won't stop the automated payment being requested.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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