I made my sky payment and I just got debited again today keeping me in credit. But I need the money

[Josephdike]

I made my sky mobile payment two days ago and today I got debited again making it twice. Can you please refund it as I need the money for other stuffs

[Daniel0210]

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@Josephdike wrote:
I made my sky mobile payment two days ago and today I got debited again making it twice. Can you please refund it as I need the money for other stuffs

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@Josephdike 

Sky don't process payments at a weekend. 

You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers. 

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit call Sky to start a refund (taking 3-5 working days). 

[caesarome]

As long as the payment you made appears as a credit then Sky will refund it for you (we are customers here) so give them a call from your mobile on just 150.

Going forward as you have a payment method setup you do not need to make such payments as it will be taken automatically from you each month.