I keep getting cut off by customer service

[Natalie5572]

Hi i am a problem with my bill as in i strongly disagree with how much i have been charged this month i have been calling customer service to try and resolve the issue since my bill was issued. I kept getting so far and then the call being put on hold for at least 20 mins and then disconnected by sky my services have now been restricted is there any other way you can speak to sky unfortunatly telephone customer service is appaulling 

[GD1]

@Natalie5572  If services are restricted you'll need to pay what you owe before Sky will speak to you.

[Natalie5572]

Thankyou for your reply i am not willing to pay for things i havent had as it states on my bill my package was changed within the month it most definatley wasnt this is what ive been trying to discuss but simply can not speak to a customer service member without being cut off 

[SKY1992bf]

@Natalie5572 Unless you can get through on a number not linked to your account or by putting 141 before sky's number you have no choice put to pay and setup a new continuous payment method before being able to speak to sky 

[caesarome]

If you are not prepared to pay what they say you owe then you will be unable to talk to them to sort this out so you will be stuck as you are now.

[Mark39]

@Natalie5572 perhaps if you post a picture of your bill (after obscuring personal details such as your Sky account number) we can shed some light on it?

If Sky have got it wrong, they will, of course, reimburse you if you pay the billed amount.