I have sent my sky q box back however they say the have notvhad it and i cannot find the postage .

[gaz162]

I sent it in my own packaging but had a returns label from the web site but it was over a month ago and i cant find thebproof of postage. I am currently away at the moment but i did ring a couple of weeks ago about this and was told it probably has not been scanned yet.

[oldfella]

---

@gaz162 wrote:

I sent it in my own packaging but had a returns label from the web site but it was over a month ago and i cant find thebproof of postage. I am currently away at the moment but i did ring a couple of weeks ago about this and was told it probably has not been scanned yet.

---

Hi @gaz162 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[caesarome]

@gaz162 

You don't need to call as to see if they can help I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to gaz162.

[Greenfingers001]

Update:

Spoke with @gaz162 and resolved issue. 

Thanks again for the escalation have a great evening 🙂