I have returned my sky equipment, and have a receipt to prove it

[StCatherines]

I have returned my sky equipment but have received a message to say i will be charged as they havent received it. I have the receipt and confirmation to prove it was delivered but cant see where to show this information on my account.

[Daniel0210]

@StCatherines 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Now escalated @StCatherines 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @StCatherines.