0

Discussion topic: I have returned my equipment but sky is asking for it

Reply
Reply
This message was authored by AngAp This message was authored by: AngAp

Re: I have returned my equipment but sky is asking for it

Hey 

I didn't get a chat bubble thingy. 

This message was authored by caesarome This message was authored by: caesarome

Re: I have returned my equipment but sky is asking for it

Posted by a Superuser, not a Sky employee. Find out more

Your post can't be escalated to the chat team unless you do manage to have the proof from when you returned the boxes from 2 years ago ?

 

You must have missed previous messages from Sky as they don't just pass the debt on to a debt collection agency unless they have contacted the customer a few times first.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by AngAp This message was authored by: AngAp

Re: I have returned my equipment but sky is asking for it

Literally nothing. Not a letter or email. I just presumed they had rec'd it and all was good

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have returned my equipment but sky is asking for it

Posted by a Superuser, not a Sky employee. Find out more

@AngAp 

You should have received communication from Sky chasing you for the outstanding equipment. The transfer of the debt to a Debt Collection Company is basically a last resort. I'm afraid if you contacted Sky now (without proof of posting) all the agent would be able to tell you is the amount owed and the name and contact information of the debt company. You will have to deal with them unfortunately. We advise many customers daily about keeping proof of posting indefinitely. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by CTR This message was authored by: CTR

Re: I have returned my equipment but sky is asking for it

I am having the same issue

I returned the equipment and was chased to return a few weeks later

I used the text messaging service and have this stating "thank you for returning your equipment" but they have started chasing again and say it can't be resolved without proof of postage, Ican't find this.

 

It's causing my husband real distress as he suffers from short term memory loss as the result of a stroke, he forgets we have already returned and is worried we'll be in trouble 

 

Can anyone help please 

This message was authored by caesarome This message was authored by: caesarome

Re: I have returned my equipment but sky is asking for it

Posted by a Superuser, not a Sky employee. Find out more

@CTR 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: I have returned my equipment but sky is asking for it

Posted by a Sky employee

Thanks for escalating this. We’ve sent @CTR  an invite to chat.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion