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Discussion topic: I have returned my equipment but sky is asking for it

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I have returned my equipment but sky is asking for it

Posted by a Superuser, not a Sky employee. Find out more

@DavidWK As an FYI without the proof of postage it will be completely up to Sky's discretion over whether or not the non-return fee is cancelled or not.



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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have returned my equipment but sky is asking for it

Posted by a Superuser, not a Sky employee. Find out more

@DavidWK 

We can escalate your post to Sky if you wish but without proof of posting any cancellation of non return fees will be at Skys discretion. Lets us know if you want to go down that route. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by DavidWK This message was authored by: DavidWK

Re: I have returned my equipment but sky is asking for it

Yes please @Daniel0210 - very much appreciated!

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have returned my equipment but sky is asking for it

Posted by a Superuser, not a Sky employee. Find out more

@DavidWK 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: I have returned my equipment but sky is asking for it

Posted by a Sky employee

Thanks for escalating this. We’ve sent @DavidWK  an invite to chat.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: I have returned my equipment but sky is asking for it

Posted by a Sky employee

Update:

 

Spoke with @DavidWK and resolved issue. Thanks again for the escalation have a great afternoon 🙂

This message was authored by Jrskyt This message was authored by: Jrskyt

Re: I have returned my equipment but sky is asking for it

I also have the same problem. I've posted and got the receipt 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have returned my equipment but sky is asking for it

Posted by a Superuser, not a Sky employee. Find out more

@Jrskyt 
I will escalate your post to Sky in about 10 minutes and the Messaging Team may contact you later.

 

edit: escalated @Jrskyt 

You need to watch out for a message from one of the team inviting you to a private chat and then look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: I have returned my equipment but sky is asking for it

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Jrskyt.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: I have returned my equipment but sky is asking for it

Posted by a Sky employee

Update:

 

Spoke with @Jrskyt and resolved issue, thanks again for the escalation have a great evening 🙂

This message was authored by AngAp This message was authored by: AngAp

Re: I have returned my equipment but sky is asking for it

Hi

I returned by sky boxes nearly 2 years ago but now Sky are saying I didn't and have sold my supposed debt to a credit agency which has now gone on my credit file. I'm tamping. Sky are asking me for proof of purchase from 2 years ago. 

 

Any suggestions? Is the charge at Sky's discretion? 

 

 

 

This message was authored by JC4426 This message was authored by: JC4426

Re: I have returned my equipment but sky is asking for it

Hi, 

 

I'm in the same position as a lot of other people here. I have sent the sky equipment back but have had an email and text from sky saying they haven't received it. 

I have proof of posting from 3/1. 

can anybody help? 
thanks 

Jon 

This message was authored by caesarome This message was authored by: caesarome

Re: I have returned my equipment but sky is asking for it

Posted by a Superuser, not a Sky employee. Find out more

@JC4426 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

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This message was authored by Addie15 This message was authored by: Addie15

Re: I have returned my equipment but sky is asking for it

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @JC4426 .

This message was authored by Addie15 This message was authored by: Addie15

Re: I have returned my equipment but sky is asking for it

Posted by a Sky employee

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

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