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Discussion topic: I have paid my bill and set up new payment method and my account is still blocked

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Message posted on ‎15 Aug 2024 05:23 PM

I have paid my bill and set up new payment method and my account is still blocked

I have paid my bill and set up new payment method and my account is still blocked

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This message was authored by: caesarome

Message posted on ‎15 Aug 2024 05:25 PM

Re: I have paid my bill and set up new payment method and my account is still blocked

Posted by a Superuser, not a Sky employee. Find out more

How long had your services been restricted and when did you make this payment ?

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Message posted on ‎15 Aug 2024 05:26 PM

Re: I have paid my bill and set up new payment method and my account is still blocked

Posted by a Superuser, not a Sky employee. Find out more

@Caitlin96 

You have to wait for the payment to be processed into Skys account. 


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Message posted on ‎15 Aug 2024 05:26 PM

Re: I have paid my bill and set up new payment method and my account is still blocked

Only this morning and I have paid about 2 hours ago 

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Message posted on ‎15 Aug 2024 05:27 PM

Re: I have paid my bill and set up new payment method and my account is still blocked

Posted by a Superuser, not a Sky employee. Find out more
@Caitlin96 wrote:

I have paid about 2 hours ago 

You will now have to wait until the payment has been cleared by the banks.

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Message posted on ‎15 Aug 2024 05:27 PM

Re: I have paid my bill and set up new payment method and my account is still blocked

Do you know roughly how long this takes?

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Message posted on ‎15 Aug 2024 05:27 PM

Re: I have paid my bill and set up new payment method and my account is still blocked

Posted by a Superuser, not a Sky employee. Find out more

@Caitlin96 

See my post which crossed with yours. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
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This message was authored by: caesarome

Message posted on ‎15 Aug 2024 05:28 PM

Re: I have paid my bill and set up new payment method and my account is still blocked

Posted by a Superuser, not a Sky employee. Find out more
@Caitlin96 wrote:

Do you know roughly how long this takes?

I'm afraid not, it might be later today or perhaps tomorrow.

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Message posted on ‎15 Aug 2024 05:31 PM

Re: I have paid my bill and set up new payment method and my account is still blocked

Posted by a Superuser, not a Sky employee. Find out more

@Caitlin96  It's based on the standard banking industry processing guidelines so 24/48 hour minimum maybe even longer if it's not completed by end of tomorrow as processing is halted over weekends and bank holidays 


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