I have not received return boardband packaging

[Anson]

I have terminated my boardband when contact expired. I informed Sky 14 days before and received an email confirm. But, Sky didn't send me the boardband return packaging until now. I have moved out the property already. I have emailed to Sky asked for the return packaging, they didn't respond. How to return the boardband? 

[Daniel0210]

@Anson 

Sky don't use email for general communication so don't expect a reply. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.