I have no way of contacting my family I’m currently away and I have no phone

[Cerysdawn98]

I get paid on the 28th and I'm currently away from family and unable to talk to them. Can my phone be reinstated and I'll pay on the 28th 

[Mark39]

If your service is already restricted, I'm afraid it can only be reinstated when you pay the outstanding bill. It's an automated process.

[Daniel0210]

@Cerysdawn98 
Sky won’t reinstate services until you’ve paid what they believe is owed regardless of any individual circumstances and you’ve set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until sometime the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/