I have left sky but still owed a small credit from my account

[Sarah+I]

I left sky 3 months ago and I still have a small credit balance. Why is this not being refunded to me? I don't understand why this cannot be refunded when the account is closed 

[Daniel0210]

@Sarah+I 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[Sarah+I]

Ok thanks, will try again. Their bot is not helpful 

[Daniel0210]

@Sarah+I 

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.