I have been wrongly charged for unreturned equipment after leaving Sky.

[SteveHaslam68]

My sky contract ended November 2022 and the final bill was settled, after sending the equipment back I recieved a bill in february 2023 of £28, for reasons unknown, which i settled immediately. I was then emailed that I owed £42, reason unknown, and £50 for the equipment which was sent back. I still have my Royal Mail proof of postage reciept. I have not been using sky services for over 4 months yet I still recieve emails to pay unreasonable bills. Help on rectifying the issue woud be appreciated.

[caesarome]

@SteveHaslam68 

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks