I have been charged a non refund charge

[Amyxxxx1]

I have been charged a non return charge. I was never told to send a box back and when the engineer came he sorted the equipment. I have been charged £117. 

please help. I am happy to retune anything but have not been informed. I cannot afford this charge! 

thanks 

[Daniel0210]

@Amyxxxx1 
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

What do you mean by the engineer sorted the equipment? What have Sky said you need to return and why? 

[Amyxxxx1]

The engineer never said we needed to return equipment but I have been charged?? 

[Mark39]

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@Amyxxxx1 wrote:

The engineer never said we needed to return equipment but I have been charged?? 

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The engineer isn't required to tell you, though it's helpful if they do. The requirement to return loaned equipment is in the terms and conditions you signed up to.

[Daniel0210]

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@Amyxxxx1 wrote:

I am happy to retune anything 

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@Amyxxxx1 

You have said yet what equipment and why?

It's the customers responsibility to return loaned equipment. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

In the meantime the return charge will likely be applied. Unipart are taking a number of weeks to process returns at their warehouse.