Welcome to the forums. We are customers here @Chloe2016 You haven't said what is stopping you from contacting them (providing your have an Apple device).
EDIT:
Having read your 'profile' I presume your broadband is restricted. If that's the case it'll only be because of a failed payment. Before Sky reinstate your broadband services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.
If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.
Depending on your previous payment history you may be able to pay all but £25 which will then be added to the next bill but this doesn’t apply to mobile phone restrictions.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant (it also takes longer at a weekend). Once you’ve done all this, if you have a query regarding your bill/payments you can then contact Sky and discuss it.
▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
