15 Jun 2024 11:56 AM
I have attempted to access my Bills after signing in and the system is simply erroring by sending my straight back to the login screen once i press the 'View Bills'
15 Jun 2024 01:11 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you linked your account as per this:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
16 Jun 2024 11:47 AM
Many Thanks for the help, however everything looks correct on the Account/ID.
16 Jun 2024 12:04 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
16 Jun 2024 02:07 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @ADG2.
17 Jun 2024 11:25 AM
I cannot see any invite and certainly there are not any bubbles a on the discussion.
17 Jun 2024 01:05 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you not see the bubble at the bottom of this page ?
17 Jun 2024 01:26 PM
Posted by a Sky employeeWe have now had a chat with @ADG2
18 Jun 2024 11:08 AM
But the issue remains un-resolved as Sky expert was unable to help me.
18 Jun 2024 11:25 AM - last edited: 18 Jun 2024 11:25 AM
Posted by a Superuser, not a Sky employee. Find out moreWhat were you told on the chat ?
18 Jun 2024 11:28 AM
I need to ring Customer Services for help as I had no access to the secure forms process.
18 Jun 2024 11:29 AM
Posted by a Superuser, not a Sky employee. Find out moreThen that is what you need to do if you can't get the chat working.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.
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