I cannot access my Bills

[ADG2]

I have attempted to access my Bills after signing in and the system is simply erroring by sending my straight back to the login screen once i press the 'View Bills'

[caesarome]

Have you linked your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[ADG2]

Many Thanks for the help, however everything looks correct on the Account/ID.

[caesarome]

@ADG2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ADG2.

[ADG2]

I cannot see any invite and certainly there are not any bubbles a on the discussion.  

[caesarome]

Do you not see the bubble at the bottom of this page ?

[Lisa-P1987]

We have now had a chat with @ADG2 

[ADG2]

But the issue remains un-resolved as Sky expert was unable to help me.

[caesarome]

What were you told on the chat ?

[ADG2]

I need to ring Customer Services for help as I had no access to the secure forms process.

[caesarome]

Then that is what you need to do if you can't get the chat working.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.