I can’t keep affording my bill

[Lucycayzer]

My sky bill just keeps going up I can't afford it 

[MightyQuinn]

Hi @Lucycayzer   The community cannot help you but have a look here https://www.sky.com/help/articles/support-with-financial-difficulty

[Daniel0210]

@Lucycayzer 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers with additional help from Superusers like myself.

Bills shouldn't keep going up. The usual reason for a bill increase (apart from the inevitable annual price rise each April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[SKY1992bf]

@Lucycayzer what services do you have, apart from the annual price increases, minimum term discounts ending and call charges pricing doesn't keep going up 

[caesarome]

@Lucycayzer 

Have you spoken to Sky about this to see if they will offer you a discount if you currently do have an offer on your account at present. If you do call and they do offer you a reduction you will need to make a decision while on the call and it will come with a new 24 month contract.