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Discussion topic: I am unable to enter my postcode into My Sky

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This message was authored by: caesarome

Re: I am unable to enter my postcode into My Sky

Posted by a Superuser, not a Sky employee. Find out more

@Alfster_19 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

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This message was authored by: Danz994

Re: I am unable to enter my postcode into My Sky

Posted by a Sky employee

Hi @caesarome Thanks for making us aware of this. I'll send @Alfster_19 an invite now and we can assist further. Thanks, Danielle 

This message was authored by: lloydster516

Re: I am unable to enter my postcode into My Sky

Having same problem. Been with sky for 23 yrs and never closed account. I keep getting sky email asking me to confirm sky id. I click on link, log in with user/email and password. Then box opens up for postcode. It then goes red and states error/ try again. Why keep emailing me when your IT is broken...........

This message was authored by: caesarome

Re: I am unable to enter my postcode into My Sky

Posted by a Superuser, not a Sky employee. Find out more

@lloydster516 

Would you like to be contacted by Skys messaging team via here about this ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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