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Discussion topic: I am trying to get in contact with sky I get an error message whenever I try update my card.

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This message was authored by BartLewis This message was authored by: BartLewis

I am trying to get in contact with sky I get an error message whenever I try update my card.

I have tried on the app and online at multiple times, I just get an error message. 

I keep getting stuck in a circular loop when I try and find a sky empolyee to talk to.  There is no email or phone number to contact.

It is so dumb...

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I am trying to get in contact with sky I get an error message whenever I try update my card.

Posted by a Superuser, not a Sky employee. Find out more

@BartLewis 

I'm not sure what you're trying to do but… from a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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