I am late paying my mobile bill. Please could I have 48 hours in which to make payment?

[Jimmys80]

am late paying my mobile bill. Please could I have 48 hours in which to make payment?

[Daniel0210]

@Jimmys80 
In case you’re not already aware this is a customer helps customer forum so you’re not addressing Sky Customer Services.

The normal procedure is if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted much quicker.

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically.

[63johnw · Accepted solution]

Hi @Jimmys80  sky will try and take payment on the due date, if the funds are not there they will try again in 10 days, if still not there then service will be suspended. This is automated and can't be stopped. Sky also don't take promises to pay no matter what CS may say. 

[caesarome]

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@Jimmys80 wrote:

am late paying my mobile bill. Please could I have 48 hours in which to make payment?

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If you are paying by direct debit then you don't need to pay the bill manually in 48 hours time as Sky will try to take the payment from your account in 10 days time.

[Jimmys80]

Thank you everyone, much appreciated