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Discussion topic: I accidentally paid sky streaming instead of my existing account. I want my money bac

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This message was authored by Helenmcn This message was authored by: Helenmcn

I accidentally paid sky streaming instead of my existing account. I want my money bac

I paid 57.11 to the streaming account on sky I no longer have instead of my existing account.  I would like money refunded 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: I accidentally paid sky streaming instead of my existing account. I want my money bac

Posted by a Superuser, not a Sky employee. Find out more

@Helenmcn 

Firstly you should have a direct debit or continuous card payment method set up therefore making any manual payments unnecessary.

 

Does the payment to the incorrect account now show as a credit? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: I accidentally paid sky streaming instead of my existing account. I want my money bac

Posted by a Superuser, not a Sky employee. Find out more

@Helenmcn 

Firstly you should have a direct debit or continuous card payment method set up therefore making any manual payments unnecessary.

 

Does the payment to the incorrect account now show as a credit? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I accidentally paid sky streaming instead of my existing account. I want my money bac

Posted by a Sky employee

Hi there @Helenmcn , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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