I accidentally paid sky streaming instead of my existing account. I want my money bac

[Helenmcn]

I paid 57.11 to the streaming account on sky I no longer have instead of my existing account.  I would like money refunded 

[Daniel0210 · Accepted solution]

@Helenmcn 

Firstly you should have a direct debit or continuous card payment method set up therefore making any manual payments unnecessary.

Does the payment to the incorrect account now show as a credit? 

[Mr+Flibbles+86]

Hi there @Helenmcn , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147