How to get refund after moving broadband

[AnnaChan1]

Hi All, 

I cancelled my broadband service and the last day of the contract was 20/8/2025.  However, my Sky account is in credit to the tune of £36.  I have talked to the staff on phone but still cannot settle this matter.  

Does anyone can tell me how to claim this money back?

Thanks.

[PandJ2020]

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@AnnaChan1 wrote:

I have talked to the staff on phone but still cannot settle this matter.  

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Why not?  They are the right people to process the refund!

[caesarome]

@AnnaChan1 

Only Sky can issue the refund so if they are saying things like you have to wait a few months then this is incorrect so I would suggest calling them again or using the social media links at the bottom of the page to make contact.