How to get my credit in my bank account

[Sloth4]

Hi, my contract ended last month and I had switched provider, yet I was charged for the following month which was double my previous amount, I was told it would be credited back to me on 27th but I still have not got anything. It's showing credit on my sky bill but not gone in my bank. I've tried chatting online to Sky but keep being bounced to the chat bot and there no agents available. How do I get my credit in my bank? 

[GD1]

@Sloth4  Refunds can take around 6 weeks, however if you want it sooner you'll need to call Sky.

[Sloth4]

Thanks. I've been trying to get in touch with Sky but keep being told there's no one available! Help! 

[GD1]

@Sloth4  Have you called?   The community can't help with a refund as the messaging servive we would normally use has been offline for some tiime, your only optionn is to persist in calling.